okliv's Privacy Policy
okliv places the highest priority on protecting your personal information. Read this policy to learn in detail how we collect, use, and keep your information secure.
okliv ("we", "our", or "platform") is a trusted online betting and casino service in Bangladesh. We take the privacy of our members' personal information very seriously. This Privacy Policy ("Policy") tells you what information is collected when you use okliv's website and services, why it is collected, how it is used, and how it is kept secure.
By using okliv's services, you agree to the terms of this Privacy Policy. Please read this policy carefully. If you do not agree with any part of this policy, you are requested to refrain from using our services.
1. What Information We Collect
okliv wants to maintain a safe, transparent, and responsible relationship with you. To that end, we collect the following types of information:
1.1 Information You Provide Directly
Information you provide yourself when you open an account or use services on okliv:
- Full name and date of birth
- Email address
- Mobile number
- National ID card or passport details (for identity verification)
- Payment method details (bKash, Nagad, Rocket, Upay number or bank account information)
- Residential address
1.2 Automatically Collected Information
When you use our platform, the following information may be recorded automatically:
- IP address and device type
- Browser type and language settings
- Login date and time (Bangladesh Standard Time, UTC+6)
- Pages visited and session duration
- Betting and gaming activity records
- Information collected through cookies and similar tracking technologies
1.3 Identity Verification Information (KYC)
To ensure responsible gaming and financial security, okliv follows a "Know Your Customer" (KYC) process. This process may require a photo of your national ID card, a selfie photo, and proof of address. This information is used solely for the purpose of confirming your identity.
2. How Your Information Is Used
okliv uses the information collected from you only for specific and legitimate purposes. We never use your information for unreasonable or unethical purposes. The main purposes for which information is used are detailed below:
2.1 Account Management and Service Delivery
We use your personal information to create, verify, and maintain your account. This information is also essential for processing deposits, withdrawals, and transactions. It is used to ensure that each member receives fair and reliable service.
2.2 Security and Fraud Prevention
We actively work to protect the security of the okliv platform and the funds of our members. We analyze your activity data to detect suspicious activity, prevent money laundering, and stop fraudulent activity.
2.3 Customer Support
Our 24/7 Bengali live chat support team uses your information to resolve any account-related issues you may have. This ensures you receive fast and effective assistance.
2.4 Ensuring Responsible Gaming
Monitoring members' gaming behavior to identify potentially problematic gaming patterns and providing necessary support is part of our responsibility. Relevant information may be used for this purpose.
2.5 Marketing and Communications
With your consent, okliv may contact you by email or other means about bonus offers, promotional messages, and important updates. You may opt out of such communications at any time.
2.6 Compliance with Legal Obligations
To comply with applicable laws and regulations, we may be required to disclose information to law enforcement agencies or regulatory authorities in certain circumstances.
3. Sharing Information with Third Parties
okliv does not sell your personal information. However, we may share your information with third parties in the following limited circumstances:
Payment Processors
Necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to process deposits and withdrawals. These providers are governed by their own privacy policies.
Technology Service Providers
Limited information may be shared with technology partners who help operate our platform. These partners work under strict confidentiality agreements.
Legal and Regulatory Authorities
Information may be disclosed on the basis of court orders, legal processes, or legitimate requests from regulatory bodies. In such cases, we provide only the minimum necessary information.
Business Transfers
In the event of okliv's business restructuring, merger, or asset transfer, information may be shared with the relevant parties. In such cases, we will provide you with advance notice.
4. Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the okliv website. Cookies are small text files stored in your browser or on your device. We use the following types of cookies:
4.1 Essential Cookies
These cookies are essential for the basic functioning of the platform. They are used to maintain login sessions, ensure security, and deliver core services. Disabling these cookies will prevent the platform from working properly.
4.2 Performance Cookies
These cookies are used to analyze how you use our platform and to improve the quality of our services. They do not collect personally identifiable information.
4.3 Functionality Cookies
These cookies are used to remember your preferences and provide a personalized experience. For example, saving your language preference or gaming settings.
5. Data Security Measures
okliv uses industry-standard security technologies and practices to keep your personal information secure. Ensuring the highest level of data protection is a key pillar of our privacy policy.
SSL Encryption
Our platform uses SSL/TLS encryption technology, which keeps all data transmitted between you and our servers completely secure.
Data Storage Security
Your information is stored in encrypted databases. Sensitive information such as passwords is stored in hashed form, not in directly readable form.
Access Control
Only authorized staff may access your information for legitimate reasons. All our staff work under confidentiality agreements.
Regular Security Reviews
Our security measures are regularly reviewed and updated. Regular security testing is conducted to identify potential vulnerabilities.
However, no digital system is 100% secure. We make every effort to protect your information, but it is not possible to guarantee complete security of data transmitted over the internet. We ask that you keep your account password confidential and avoid logging in on unsecured networks.
6. Data Retention Period
okliv retains your personal information only for as long as necessary. The retention period depends on the type of information and the purpose for which it is used:
- Account Information: For the entire duration your account is active and, after closure, for a specified period as required by law.
- Transaction Records: Records of financial transactions may be retained for an extended period as they fall under legal and financial regulations.
- KYC Documents: Identity verification documents are retained in accordance with regulatory requirements.
- Communication Records: Records of customer support communications are retained for service improvement and dispute resolution.
After the necessary period has passed, we securely delete your information or anonymize it so that it is no longer linked to you.
7. Your Rights and Options
okliv believes you should have full rights over your own information. Under this Privacy Policy, you have the following rights:
7.1 Right to Access Information
You may request at any time to know what information okliv has collected about you. We will provide a copy of your personal information upon your request.
7.2 Right to Correct Information
If there is any incorrect or incomplete information in your profile, you may request that it be corrected. We will fulfill such requests promptly and effectively.
7.3 Right to Delete Information
In certain circumstances, you may request the deletion of your personal information. Please note, however, that we may be required to retain certain information due to legal obligations or legitimate business requirements.
7.4 Right to Opt Out of Marketing Communications
You may stop receiving promotional emails or messages at any time. To do so, contact us at [email protected] or use our 24/7 live chat support.
7.5 Right to Lodge a Complaint
If you have any concerns or complaints about our collection or use of information, please contact us directly. We will consider your complaint seriously and try to resolve it as quickly as possible.
8. Protection of Minors
okliv's services are only for individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.
An age verification process is carried out at the time of account registration. If we become aware that a minor is using our services, that account will be closed immediately and the collected information will be deleted.
If you become aware that a minor is using okliv, please contact us.
9. Changes to the Privacy Policy
okliv reserves the right to update this Privacy Policy from time to time. Changes may be made to this policy due to business changes, legal requirements, or service improvements.
For significant changes, we will notify you by email or through a notification on the platform. The "Last Updated" date at the top of the policy will always reflect the most recent version.
If you continue using okliv after any changes, we will assume that you have accepted the terms of the updated privacy policy. Therefore, it is advised to review this policy regularly.
10. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. The okliv data protection team is always ready to assist you.
Privacy Contact
For more information, please also visit our Terms & Conditions and Responsible Gaming pages.